Longrain

How do I make a reservation?

Reservations can be made online through our website here. We recommend booking in advance, especially for weekends and special occasions. We also accept walk-ins there may be a short wait until you are seated. Our bar, Longsong is open at 5pm on Thursday, Friday and Saturday evenings.

I didn't receive a booking confirmation email. What should I do?

Please check your spam/junk folder first. If you still can't find it, contact us directly with your name and booking date, and we'll verify your reservation. Common issues include typos in email addresses or phone numbers during booking.

Can I modify my reservation?

Yes, you will be able to make changes to your reservation via your confirmation email up to 24 hours before your booking. We will do our best to accommodate changes, subject to availability.

Can I request a specific table or seating area?

While we cannot guarantee specific tables, please let us know your preferences and we will do our best to accommodate.

How do I make a reservation for a large group?

Any groups of 10+, please get in touch with our events team here. We require larger groups of 8 or more to dine on our banquet menu.

Do you take walk-ins?

We accept walk-ins based on availability, but reservations are strongly recommended, especially for weekends.

Why do you need my credit card for to make a booking and what is your cancellation policy?

Credit card details are required to place all reservations, and no deposit is processed on your card. Should you need to reduce the number of guests or cancel your booking, we require at least 24 hours’ notice to avoid a cancellation fee of $50pp + a 2.95% payment processing fee.

Can we come just for drinks?

Our bar, Longsong is open from 5pm for drinks Thursday, Friday and Saturday evenings.

Do you cater for dietary requirements?

Yes, we can accommodate most dietary requirements and various allergies with prior notice. Please note that while some of our suppliers are halal certified, we are not a halal certified venue. Please note that no precautions we take can ensure that every item sourced from our purveyors and distributors has been handled with the same care as our team. Due to this, we cannot accommodate guests with severe allergies where cross-contamination may trigger a serious reaction. We can’t guarantee 100% that there will not be traces of allergens found in our kitchen. Please notify us of any dietary requirements and allergies when making your reservation.

Can I bring my own birthday cake?

Please make note at the time of booking if you plan to bring in a birthday cake for your special occasion. A $5 per person cakeage fee is applicable.

Is the restaurant wheelchair accessible?

Longrain has wheelchair accessibility, Longsong does not have wheelchair accessibility.

Can I bring children to the restaurant?

Yes, you are welcome to bring children.

Is there parking nearby?

The closest and most convenient car parking, see here.

How do I get here via public transport?

The closest tram stop is Stop 10: Parliament Station on Route 86 & 96 while the closest train station is Parliament Station. View our location in Google Maps here.

What's the minimum spend for private dining?

Minimum spend varies by space, day, and time. Please contact our events team via the enquiry form here for current pricing and packages.

Do you have AV?

Longrain has a preferred audio-visual supplier and will be happy to obtain a quote for any of your audio-visual needs. If you wish to bring in your own AV equipment, please provide detailed information to your events manager for review and approval.

Can I bring my own decorations?

If you wish to organise decorations for your event, we will be happy to obtain a quote from our preferred florist, or you can organise your own theming and decorations. Please note no items are to be nailed, stapled, screwed or adhered to any surfaces. The request for any additional theming or decorations must be submitted in writing to your events manager for approval at least 7 days prior to the event. Please note we do not allow use of glitter or confetti in any of our spaces.

Do you sell gift vouchers?

Gift vouchers are available to purchase here, and are valid to use at Longrain Melbourne, Estelle, Chancery Lane and Smith St Bistrot for 36 months from the date of purchase. These gift vouchers are non-refundable, cannot be redeemed for cash, or replaced if lost or stolen. Please note that gift vouchers may take up to 24 hours to be valid and may not be redeemable immediately after purchase.

What payment methods do you accept?

We accept all major credit cards. Cash is also accepted.

Is there a surcharge on Sundays or public holidays?

Please note a 10% surcharge applies on Sundays and a 15% surcharge on public holidays. There is a 10% discretionary service charge for bookings of eight or more guests.

I tried calling but couldn't get through. What should I do?

We receive high call volumes, especially during service hours. Please leave a voicemail or email us and we’ll get back to you as soon as we can.

I think I left something at the restaurant. What should I do?

Contact us via phone or email as soon as possible with details of the item, your booking date/time, and where you were seated.

Are you hiring?

Current vacancies are available to view here. Otherwise, send your CV to info@longrainmelbourne.com for any roles which aren’t currently advertised.

How do I get in touch about marketing or partnership opportunities?

For all marketing and partnership enquiries, please email us at marketing@scottpickettgroup.com.auand a member of our team will be in touch.